SHIPPING

• How is my order packaged?

Your order will be securely double packed and sealed.

• What if the carrier lost my shipment?

JANNPAUL takes every precaution to ensure your order arrives safely. We fully insure all of our shipments during transit and require a signature for all packages.

• Can I track my order?

Coming Soon.

• Do you collect sales tax?

We collect a 7% Government Service Tax (GST) for collections or shipments in Singapore. For international shipping, you are subjected to your local tax laws.

• How much does JANNPAUL charge for shipping?

Coming soon.

• Is my order insured while in transit?

Yes, all of our orders are fully insured during transit.

• How long will my item be shipped after I order?

Loose diamonds are shipped out within the same or next working day.

All other jewelry and engagement rings will be shipped within 1 to 3 weeks, depending on the availability and design. For custom designs, it may take 4 to 8 weeks.

• Can I ship to an address other than my billing address?

Yes, you may ship to an alternative address.