Shipping Terms
Items sent to our office without notification, packages shipped beyond the 30-day return period, or packages that are improperly packaged or uninsured will be refused receipt. Returned merchandise must be undamaged and in "new and unused condition" to be deemed acceptable for refund or exchange. Items showing obvious signs of wear or alteration will not be accepted. Upgraded diamonds will not be eligible for returns. Certified diamonds must be accompanied by the original laboratory grading report, if not, they will not be accepted.